11/20/2023 0 Comments 40va doorbell transformerThe iOS app, in device health, still says my transformer is under powered and that I should by a Ring Transformer. It has now been working for 4 days on 12VAC without any issues. After it was set up and connected to my Ring account, I installed it outside, connected to my 12VAC transformer. I happened to get a hold of an indoor 24VDC (yes, DC) power supply and was able to complete the set up of the Video Doorbell Wired using the iOS App. While attached to a 12VAC transformer, the iOS App will not allow the device to be set up. The Video Doorbell Wired is the only wired doorbell that works with voltages below 16VAC and the iOS App has not been programmed to reflect this. The website and specs should be corrected and all mislabeled units should be So, it appears to be an issue with the Ring App not being updated.Īnd, sure, the VA could be too low but nowhere in any of the documents for the doorbell does it list a minimum VA, only a Max 40VA (From the Ring wbsite tech specs: “Requires an existing doorbell system, Ring plug-in adapter or transformer for power supply (10-24 VAC, 40VA max, 50/60Hz, or 24VDC, 0.5A, 12W).” If there is realistically a minimum, then the specs need to list it somewhere on the website specs page so users can see it before the unit is purchased. I am extremely disappointed and frustrated that such an obvious error is written everywhere on the website and official specifications and even directly on the unit itself. I then called Ring support and the best they can do is tell me that the unit does, indeed, require a minimum 16VAC and that they are sorry that they lied to me. The App got part way through setup and told me there is insufficient power, that the unit needs 16-24VAC, which is not what is printed directly on the back of the unit, itself, or anywhere else on Ring’s website. I hooked up the jumper cable, connected the Video Doorbell Wired and started the setup process in the iOS App. I checked my existing doorbell wiring and found that it provides 12VAC so I went ahead and purchased the unit. Both of those state that the unit needs Power Input of 10-24VAC. Before I purchased the Video Doorbell Wired, I read the product Specs and User Guide.
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